FAQ

For All Facilities

Mori Art Museum / Mori Arts Center Gallery

About Hours etc.

Q: When do the facilities close?

A: Please see “Visit Us” section for the latest information.
https://art-view.roppongihills.com/en/info/index.html

• The Mori Art Museum is open every day during exhibitions, and closed to the public when there are no exhibitions.
• Tokyo City View is open every day throughout the year, however may be partially closed, or entry to certain areas restricted, due to exhibitions and events and/or their preparation.
• The Mori Arts Center Gallery opening days/hours depend on exhibitions and closed to the public when there are no exhibitions.
• Facilities may be closed to the public during special events.

Q: Are the facilities open during the New Year holidays?

A: Yes. All facilities will be open as usual except during exhibition changeovers, event preparation periods, or on special closing days. Please note that there may be changes, so for the latest information, please refer to the “Hours” section under “Visit Us.”
https://art-view.roppongihills.com/en/info/

Q: Are the facilities crowded? Do I have to wait in line?

A: Crowd levels and waiting times may vary depending on the operating status of the facilities, as well as the content of exhibitions and events. You may call the number below and the staff will inform you of the estimated waiting time.

Tokyo City View: +81-(0)3-6406-6652 (10:00-20:00 daily)
* Telephone inquiries are not possible outside of opening hours.
* If the facilities close before 20:00, telephone inquiry hours will also end accordingly.

About Admission & Tickets

Q: How much is the admission fee?

A: Please refer to the “Admission & Tickets” section under “Visit Us” for the admission.
https://art-view.roppongihills.com/en/info/#tickets

• Admission fees may vary depending on the day (weekday or weekend/public holiday) and the type of ticket (online or on-site).
• Online tickets are not eligible for any discounts (discounts cannot be combined).
• For information on available discounts and special tickets, please check the event/exhibition webpages or museum news.

Q: Where can I buy tickets?

A: Tickets are available on our official online ticket website as well as through various other online platforms. Tickets can also be purchased at the counter or ticket vending machines located at the Museum / Observation Deck Tickets & Information Counter on the 3rd floor of Roppongi Hills Mori Tower on the day of your visit. Please note that same-day tickets may not be available if time slots are fully booked.
Ticket purchase methods may vary depending on the exhibition or event. Please see the “Admission & Tickets” section under “Visit Us” for details.

Q: Are tickets available online? How can I buy one?

A: Tickets can be purchased on our official online ticket website, as well as through various other online platforms.

• To use the Museum / Observation Deck Tickets | Membership Site, you will need to register for an ID. For more details, please refer to the “Guidance & FAQ.” section.
• Please note that the sales platforms may vary depending on the exhibition or event. For details, please check the respective official websites.

Q: Can I purchase tickets in advance?

A: Yes, advance tickets are available on our official online ticket website, as well as through various other online platforms. Please note that ticket sales methods and periods may vary depending on the exhibition or event. In some cases, advance tickets may not be available. Please refer to the “Admission & Tickets” section under “Visit Us” for details.

Q: Are there discounts for the disabled?

A: The disabled along with one accompanied companion/caregiver will be entitled to free admission to Mori Art Museum and Tokyo City View Indoor Observation Deck upon presenting a Disabled Person’s Handbook or equivalent form of government-issued identification. See notes under “Admission & Tix” section on the “Visit Us” page.
https://art-view.roppongihills.com/en/info/#tickets

• Free admission/discounts may not be applied depending upon some special events or exhibitions going on.
• Discounts from admission into the Mori Arts Center Gallery all differ depending on exhibitions. Refer to the notes under “Admission & Tix” section on the “Visit Us” page.
• Discounts for the disabled cannot be combined with other discounts.
• For details, please inquire at the ticket counter.

Q: Are vocational school students eligible for the student admission?

A: Yes, vocational school students are eligible. Please present a valid student ID upon entry.

Q: Is there a passport that allows unlimited access to the facilities?

A: The Mori Art Museum’s “MAMC, Mori Art Museum Membership Program” and the Tokyo City View’s “Tokyo City View Passport” are advantageous services with special benefits that allow unlimited admission into the facilities during the period of validity. Please see the respective websites for details.
https://www.mori.art.museum/en/mamc/
https://tcv.roppongihills.com/en/passport

Q: Can I use credit cards / e-money?

A: Credit cards can be used for purchases on the ticket vending machines and at “Museum & Observatory Tickets / Information” (3F, Roppongi Hills Mori Tower), Museum Shops, and Museum Cafe & Restaurant. E-money can also be used at the ticket counter and Museum Shop (exclude some of the special shops) as well. Only credit cards however are accepted on the dedicated booking website.

- Booking Website accepts the following credit cards: Mastercard; Visa; JCB; American Express, and Diners
- “Museum & Observatory Tickets / Information” counter and ticket vending machines accept the following credit cards: Mastercard; Visa; JCB and American Express.

Q: I have a complimentary admission/discount ticket. How could I make my advance booking for a designated date/time slot?

A: Advance bookings for some of the exhibitions can be made on our official online ticket website. Please select your preferred date and time from the calendar displayed on the site. Click here for more information about online booking.

About Group Visits

Q: Can we make a group reservation?

A: Please see the “Group Visit” section under “Visit Us” for details.
https://art-view.roppongihills.com/en/info/#groupvisit

• Yes. The Mori Art Museum and Tokyo City View accept reservations for groups of 15 or more from three months in advance until 20:00 on the day before the stated arrival date.
• For Mori Arts Center Gallery group reservations, please call the Group Reservation Desk (+81-(0)3-6406-6771).
• Please contact the Group Reservation Desk (+81-(0)3-6406-6771) when arriving in school classes.

Q: Are there any group admission discounts?

A: A group admission rate applies to a parties of 15 or more persons only when the booking is made in advance. See the “Group Visit” section under “Visit Us” for details.
https://art-view.roppongihills.com/en/info/#groupvisit

Q: Is there a parking area for buses?

A: No, there is no parking area for buses inside Roppongi Hills. Please see the “Group Visit” section under “Visit Us” for pickup point for tour buses.
https://art-view.roppongihills.com/en/info/#groupvisit

Q: Can I use Tour Guide System communication devices at the facility?

A: No. Please note that usage of Tour Guide System communication devices is NOT permitted inside the facility or in the “Museum & Observatory TIckets / Information” (3F, Roppongi Hills Mori Tower) counter area.

About Access

Q: Are there parking areas for cars and bicycles?

A: Please use the parking areas at Roppongi Hills.
http://www.roppongihills.com/access/car.html

Q: Are there any discounts on parking?

A: When purchasing tickets of museum, Tokyo City View, please show your parking ticket at the ticket counter (“Museum & Observatory Tickets / Information,” 3F, Roppongi Hills Mori Tower). 1 point per 1,000 yen will be added. Parking fee will be reduced from 5 points.
For details on parking, please check the Access page on the Roppongi Hills website.

Q: How do I get there from JR Tokyo Station?

A: From JR Tokyo Station take the Tokyo Metro Marunouchi Line to Ginza Station, or the Tokyo Metro Hibiya Line to Roppongi Station. Use Exit 1C for direct access from the station concourse.
Or take the JR Yamanote Line (or Keihin-Tohoku Line) from Tokyo Station to Yurakucho Station, then the Tokyo Metro Hibiya Line to Roppongi Station. Use Exit 1C for direct access from the station.
Please see “Access” section under “Visit Us” for the route from Roppongi Station to the entrance to the observation deck.
https://art-view.roppongihills.com/en/info/#access

Q: How do I get there from Haneda Airport?

A: Take the Tokyo Monorail to Hamamatsucho Station and transfer to the Toei Oedo Line (Daimon Station) to Roppongi Station, then walk four minutes from Exit 3.

Q: Where is the entrance to the facilities?

A: Entry is via the Museum Cone. Please proceed through the Museum Cone to the "Museum & Observatory Tickets Information" located on the 3F of the Roppongi Hills Mori Tower. Take one of the elevators going directly to the 52F. Please use the escalator from 52F to the Mori Art Museum (53F).
Please see “Access” section under “Visit Us” for directions to the Museum Cone from Roppongi Station (Tokyo Metro Hibiya Line).
https://art-view.roppongihills.com/en/info/#access

Other Services

Q: Who should I contact about lost property?

A: Please call the lost-and-found center in Roppongi Hills.
Tel: +81-(0)3-6406-6697 (24/7, in Japanese-language only)

Q: Are there wheelchairs available on loan?

A: Yes. Please note that the number of the wheelchairs is limited.
Also available at the Roppongi Hills Information Counter.
https://www.roppongihills.com/en/information/index.html#i_30

Q: Are there prams/strollers available on loan?

A: Prams/strollers for babies and young children are available at the Roppongi Hills Information Counter. Please see the Roppongi Hills website for details.
https://www.roppongihills.com/en/information/index.html#i_31

Q: Are there multifunctional restrooms in the facilities?

A: There is one accessible/family-friendly restroom each, on the 52nd and 53rd floors. Please see the “Services” section.
https://art-view.roppongihills.com/en/info/services/

Q: Am I allowed to bring my pet?

A: We ask that you refrain from bringing pets into the Roppongi Hills Mori Tower. (Guide dogs, hearing assistance dogs, and other service dogs are exempt and welcome.)

Q: Are there places to eat and drink?

A: Please visit the Museum Cafe & Restaurant THE SUN & THE MOON on the 52nd floor.
https://art-view.roppongihills.com/en/cafe-restaurant/

Cafe:
Available to visitors holding an admission ticket for the 52nd or 53rd floor.

Restaurant:
Please check in at the restaurant reception counter on the 3rd floor.
If you do not have an admission ticket for the 52nd or 53rd floor, a VIEW Charge of 500 yen per person is required.

• Both the cafe and restaurant may be closed for private events, have changed hours, or host collaboration events. Please check the website before your visit.
• If your admission ticket has a specified date and time, you cannot use the cafe or restaurant before the designated time.

Q: Are there any smoking areas?

A: Our facilities are all strictly non-smoking, however, there are some designated smoking areas inside Roppongi Hills.
http://www.roppongihills.com/facilities_service/smoking_area.html

Q: Where can I buy souvenirs?

A: Souvenirs can be purchased at the Museum Shops.
https://art-view.roppongihills.com/en/shop/index.html

Q: Are there coin-operated lockers / a cloakroom available?

A: Lockers for visitors are available on the 52nd floor. There is no cloakroom.
* Please note the number of lockers is limited.
* Large baggage storage space with wire locks is available in the stroller parking as well.

Size and Number of Lockers:
W357 x D453 x H317 mm: 210
W370 x D430 x H810 mm: 28

Charge: Free
* 100 yen coin is needed to use the locker. Coin will be returned.
* A change machine is available near the lockers.

Such coin-operated lockers are also available at various locations in Roppongi Hills.
http://www.roppongihills.com/facilities_service/coin_lockers.html

Q: Are there any items prohibited in the facilities?

A: We ask that you refrain from bringing in umbrellas, large bags or luggage, perishable food, and dangerous items such as flammable goods or explosives.

Q: Can I earn Hills Points?

A: If you purchase Mori Art Museum/Tokyo City View tickets on the “Museum & Observatory Tickets｜Membership” (facilities’ official online ticket website) by linking your “Museum & Observatory ID” with your “HILLS ID,” Hills Points will be added around the end of the month following the date of purchase. Please check the following for information on payments that are not eligible for Hills Points.
https://www.hillscard.com/en/facilities/exceptions#roppongi-hills

Q: Will the facility shake severely during an earthquake?

A: The Roppongi Hills Mori Tower employs a state-of-the-art vibration damping system that reduces shaking in the event of quakes or swaying due to wind.

Q: Are there water stations available?

A: We have set up a free water station in the corridor on the 52nd floor. Please use your own bottle.

Q: Is there Wi-Fi available in the facility?

A: Yes. “MORI ART MUSEUM Wi-Fi” is available free of charge. Please select “MORI_ART_MUSEUM_Wi-Fi” on your device, and by agreeing to the terms of use displayed, you can use the Wi-Fi. It is available on the 52nd and 53rd floors.

Q: Can I charge my mobile phone?

A: Yes, portable chargers are available for rent at the information desk on the 52nd floor (Roppongi Hills Mori Tower) for a fee.

Q: It feels cold in the galleries. Can anything be done?

A: The environment differs in each exhibition. Temperature and relative humidity are controlled in all galleries for the conservation of artworks. We suggest bringing a jacket or similar upon your visit in case you feel cold in the galleries.

Q: It is dark in the galleries. Can it be made lighter?

A: The environment differs in each exhibition. Unfortunately we cannot alter the lighting level as this is controlled in all galleries for the conservation of artworks.

Q: Can I learn more about the artworks on display?

A: Gallery talks are held for each exhibition (free of charge, exhibition ticket required). Please check the Mori Art Museum’s “Learning” page for details. Additionally, audio guides (available for a fee) may be offered for some exhibitions. Please refer to the exhibition page for more information.

Q: Is foreign-language information on the artworks available?

A: All material - including pamphlets, brochures, signage, and publications - concerning the Mori Art Museum is available in both Japanese and English. This includes the Audio Guide provided for exhibitions. Japanese-English simultaneous interpretation is available at some of the learning programs such as lectures and symposia.

Q: Are there any programs for children?

A: Children are welcome to join in the Family Programs at the Mori Art Museum. Please check the Mori Art Museum’s “Learning” page for details. When visiting the Museum, please hold hands for children’s safety - to keep them from falling, or touching or bumping the artworks.

Q: Are there any programs for the disabled?

A: For some programs, we offer sign language interpretation on request.
Sign Language Tours and Verbal Imaging Tours (Access Programs) are usually organized for each exhibition.
Please check the Mori Art Museum’s “Learning” page for details.
https://www.mori.art.museum/en/learning/

Please also see the Roppongi Hills Universal Guide.
https://www.roppongihills.com/assets/images/information/pdf/universalguide_en.pdf

Q: May I take notes in the galleries?

A: The use of pencils is permitted, however, please refrain from using pens or other writing implements.

Q: May I sketch the artworks?

A: Unfortunately, no. Please refrain from sketching artworks.

Q: May I take photos?

A: Photography is not usually permitted in the galleries, however photo spots may be available at some exhibitions. Please check for announcements on the Museum website / sign panels at the gallery entrance.

Q: Where can I buy exhibition catalogues?

A: Please inquire at the Museum shop.
https://art-view.roppongihills.com/en/info/inquiries/

Q: Are there any annual reports, or a journal of the Museum?

A: We do not publish annual reports or journals, however, activity reports are currently available for purchase at the Museum Shop.

Q: Does the Mori Art Museum have its own collection?

A: The Mori Art Museum has been building its own collection - of contemporary artworks primarily from Japan and the Asia-Pacific region since the summer of 2005.
Please see “Collection” page for details.

Q: Is the Mori Art Museum’s permanent collection available for viewing?

A: The Collection is not on permanent display, however since 2015 we have been running a MAM Collection (exhibition program) series featuring particular works from the Collection in the context of various themes. The MAM Collection program series usually runs concurrently with another main exhibition, so just like other exhibitions, the series runs only for a particular (temporary) length of time.
https://www.mori.art.museum/en/exhibitions/

Q: May I take photographs using tripods, monopods, or selfie sticks?

A: From Friday, June 20, 2025, the use of tripods and monopods has been prohibited in the facility in order to allow as many visitors as possible to enjoy the view.

You may take photographs using selfie sticks, however, we may ask you to refrain from using them

• when the area is crowded (such as during a fireworks festival or a similar event), or when a large crowd is expected,
• when we are holding a special event on the 52nd floor,
• when taking pictures will create problems for other visitors (e.g. long photo sessions, blocking the area, interrupting the flow of people, using large equipment, hidden cameras, etc.),
• when the activity is for business purposes; when you are taking photographs of group activities for a purpose other than pleasure, or when we otherwise ask you not to use a camera stand. (Photo-shoot activities for these purposes require our permission in advance. Please contact us for details.)
• We may also ask you to refrain from using a selfie stick when it might generally endanger safety within our facility.